DISRUPTIVE BY NATURE
Disruptive technologies, like Artificial Intelligence (AI) and the Internet-of-Things (IoT), are changing how we engage with customers, operate our organization, and embrace new business models.
Customer expectations have changed. They have information at their fingertips. They demand transparency, accountability, fairness, and personalization.
Warranty providers have data lakes to power knowledge and insights which can spirit collaboration with stakeholders in the warranty ecosystem, enable proactivity instead of reacting to a claim, and operate more cost-effectively and efficiently.
Connectivity has opened the door to an array of new business models. Warranties need not be limited to 1- or 2- dimensionality like time and use; they can be multi-dimensional, customizable, and dynamic - warranty-by-design. Warranties and extended warranties can be use-based and performance-based. The entire warranty value proposition can be redefined.
DRIVEN BY PERFORMANCE
Warranty and extended warranty solutions are built on parametric data, or defined properties, with inherent latency instead of data elements from diverse sources delivered in (near) real-time. Although digitalization is evident, digital transformation, the ability to capture the massive opportunities associated with embedded sensors, and corresponding end-to-end change, are not evident in today's warranty industry.
Warranty digital transformation starts with building a foundation that can support exponential growth.
Designed to create clarity, purpose, focus, and actionable steps for an organization's digital transformation. Strtegic imperatives are established through collaboration and research, gathering inputs of internal and external stakeholders, and deriving a deep understanding of the organization's market position given prevailing resources and capabilities. Developing tactics which represent specific activities that support strategic imperatives. Establishing metrics to measure results which are monitored and drive optimization.
A strategic plan isn't a single discrete event, but a continuous process to support evolution and refinement which yields desired business outcomes.
Defining the right data needed from a business, operational, and technical perspective is the first step, especially when breaking down internal silos, and ingesting external and sensory data. Planning for data means design for data. It entails gathering requirements, assessing data sources, and determining the data needs of the organization.
Data analysis represents how information is transformed into knowledge to support insights and intelligent decision-making, especially using automation.
Data governance constitutes a comprehensive regime that ensures compliance in the data lifecycle.
An IoT-enabled warranty solution needs to aggregate all the resources; hardware, software, and systems, into a single framework to form an integrated, reliable, and cost-effective solution. The solution needs an IoT architecture that serves its designed purpose.
Although IoT systems differ, the foundation for each IoT architecture, and its general data process flow, is roughly the same. It’s comprised of 4 main layers – the device, network, data processing, and application layers, through which sensory data is harnessed, ingested, transformed and executes intelligent warranty decisions.
We are developing a fresh API-First platform to help accelerate the modernization of an industry that is ripe for innovation. It is developed following best practices regarding modularity and scalability. Our team of experts is dedicated to finding the right abstractions to eliminate the need to stitch together disparate systems or spend months developing custom solutions that aren’t holistic or future proof. By participating in its rich ecosystem, partners of the platform can take advantage of the latest tools and technologies as soon as they are integrated and released.
Optimization processes are premised on changes and constraints for which continuous refinements are needed to deliver the best results. Digital optimization constitutes the process of using digital technologies to deliver the improvements. The organization needs valid and reliable metrics which are monitored to support goal achievement. In the case of digital optimization, it employs various data analytics, artifical intelligence, and computational techniques to improve results.
PUTTING CONTROL IN YOUR HANDS - WARRANTYSPHERE
The WarrantySphere platform enables a modern and innovative approach to warranty administration. It is built on a scalable infrastructure and its modular architecture can be leveraged to support a multitude of business use cases and meet the needs of diverse stakeholders.
Future-Proof, Innovative & Scalable
WarrantySphere is a modern fully white-labelled experience for your end customers. It meets the user experience expectations of the next generation of customers. The interfaces and our communication pipelines are highly optimized for user experience and fully personalized with your recognizable brand.
Modern Customer Experience
All aspects of the WarrantySphere platform are developed through incorporation of our robust warranty ontology. Data science is tightly integrated in the engineering process which makes all processes highly focused and data-driven. This positions purposeful reporting and insightful analytics at the core of what makes WarrantySphere a great solution for your business.
Insightful & Data-Driven by Design